A. You can place your order in a few simple steps –
Step 1: Click the “Add to bag” button on the products you wish to purchase and they will be added to your shopping bag
Step 2: Register with Stylehaat.com by clicking on the “Sign in” button on the top right hand corner of the page and clicking on “Sign Up”
When you sign up for your Stylehaat account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!
While this sign-up step is optional, we highly recommend that you do create a Stylehaat account. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases.
Step 3: You can then click on your shopping bag in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order.
Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.
Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.
Step 7: Enjoy your Stylehaat.com order!
If you have any further questions, you can write to us at [email protected] or chat with us by clicking on the “Chat with us” tab at the bottom of the screen.
A. Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button. This way you can save on any additional shipping and CoD charges!
A. Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.
We use the 3D Secure payment gateway for card payments and the payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Stylehaat are processed in an extremely secure environment.
The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Stylehaat.
Note: 3-D secure password has been made mandatory by the Bangladesh Bank to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
A. Stylehaat offers you multiple ways to pay securely. These include:
If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging
When you sign up for your Stylehaat account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses, visit the “My Account” page and click the “Address Book” tab.
When signing in you can click on the 'Forgot Password' link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.
Stylehaat offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Returns will not be accepted under the following conditions:
Categories not eligible for Return:
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us on 0964 109 109
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected]
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Note: Refer to our Reward Program Section to learn how to earn Reward Points
The Stylehaat Rewards Program aims to build a community among Stylehaat shoppers by rewarding you for your loyalty, engagement and cooperation on our site in our attempt to make online shopping as exciting and communal an activity as visiting a mall.
Every 100 Reward Points are equivalent to TK1. There are a number of simple ways to earn Reward Points: