Faq Sections

Order Placement
Q. How do I place a Stylehaat.com order?

A. You can place your order in a few simple steps – 

Step 1: Click the “Add to bag” button on the products you wish to purchase and they will be added to your shopping bag

Step 2: Register with Stylehaat.com by clicking on the “Sign in” button on the top right hand corner of the page and clicking on “Sign Up”

When you sign up for your Stylehaat account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!

While this sign-up step is optional, we highly recommend that you do create a Stylehaat account. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases.

Step 3: You can then click on your shopping bag in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order.

Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.

Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.

Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.

Step 7: Enjoy your Stylehaat.com order!

If you have any further questions, you can write to us at [email protected] or chat with us by clicking on the “Chat with us” tab at the bottom of the screen.


Q. Can I buy multiple products in a single order?

A. Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button. This way you can save on any additional shipping and CoD charges!


Q. Can I ship the products to an address that is different from my billing address?

A. Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.


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Payments
Q.How safe is it to use your debit/credit card or make an online payment on Stylehaat?

We use the 3D Secure payment gateway for card payments and the payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Stylehaat are processed in an extremely secure environment.


Q. What is the 3D Secure Password?

The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Stylehaat.

Note: 3-D secure password has been made mandatory by the Bangladesh Bank to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.


Q. How do I pay for a Stylehaat purchase?

A. Stylehaat offers you multiple ways to pay securely. These include:

  1.       Debit and Credit Cards
  2.       Mobile banking
  3.       Cash on Delivery
  4.       EBL Skypayment
  5.       Wallets
  6.       e-Gift cards
  7.       Coupon

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Shipping and Delivery Policies
Q. What is Cash on Delivery (CoD)?

If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.

Kindly Note:

  • You can only make CoD payments in Bangladeshi Taka. Currently, we do not accept foreign currency or demand drafts.
  • Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in Bangladesh. During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
  • The CoD facility is only available for all orders over TK350
  • The CoD facility is free for all orders above TK1000.
    For any COD orders below TK1000, there is a flat delivery charge TK30 CoD fee.

Q. How does the delivery process work?
  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Q. How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging


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My Account & My Orders
Q. How can I make a Stylehaat account?
  • Just click on the “Account” button on the top right hand corner of the page and click on “Sign Up”.
  • Fill in your name, email address and password.
  • You can even sign up using your Facebook or Google+ account. Yes, it is that simple!

Q. How can I save my address on Stylehaat?

When you sign up for your Stylehaat account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses, visit the “My Account” page and click the “Address Book” tab.


Q. What if I have forgotten my account password?

When signing in you can click on the 'Forgot Password' link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.


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Returns, Replacements and Refunds
Q. How do I return an item purchased on Stylehaat?

Stylehaat offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

  • Step 1: Contact our Customer Support team via email ([email protected]) within 7 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.


Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.


Q. Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered
  • Defective products that are covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 7 business days of order delivery
  • Free product provided by brand


Categories not eligible for Return:

  • Customized Products (eg: lipsticks, compacts, mascaras, underware etc) cannot be returned since they are available during select promotions and ordered on demand
  • Personal care appliances cannot be returned due to hygiene issues


Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.


Q. I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email ([email protected]) within 7 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.


Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.


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Cancellations
Q. Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us on 0964 109 109

In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.


Q. Cancellation post shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected]tylehaat.com

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

Q. What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.


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Rewards Program
Q. How can I use Reward Points to pay for my order?
  • You need to be a registered Stylehaat customer to earn and spend using reward points.
  • When you click on the “place order” button, you are directed to a page where you can redeem any Reward Points or discount codes.
  • At this page, you will be shown how many Reward Points you have and their valuation.
  • You can use some or all of them to pay for your order.
  • If you do not have enough Reward Points, you can pay the remaining amount using any other form of payment.


Note: Refer to our Reward Program Section to learn how to earn Reward Points


Q. What is the Stylehaat Rewards Program?

The Stylehaat Rewards Program aims to build a community among Stylehaat shoppers by rewarding you for your loyalty, engagement and cooperation on our site in our attempt to make online shopping as exciting and communal an activity as visiting a mall.


Q. What is the value of Reward Points? And how do I receive them?

Every 100 Reward Points are equivalent to TK1. There are a number of simple ways to earn Reward Points:

  • Signing up for an account! On creating your Stylehaat account, 2000 Reward Points will be added to your account automatically!
  • Shopping! For every 1 TK that you spend on Stylehaat, you will receive 1 reward point.
  • Writing Reviews! Once your review is approved by our team, 100 Reward Points will be added to your account. The process of approval will typically take anywhere from 1-2 business days.
  • Asking and Answering Questions! Every time your question or answer to another user’s question is approved, 100 Reward Points will be added to your account. (See our Ask and Answer Program section for more information)
  • Referring Friends! Once you refer a friend, you will earn 5000 Reward Points. These points will be added to your account once your friend registers with Stylehaat and completes their first purchase on Stylehaat.com. (See our Refer A Friend section for more information)

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