FREQUENTLY ASKED QUESTIONS

Need Help?

Payments

Q.How safe is it to use your debit/credit card or make an online payment on Stylehaat?

We use the 3D Secure payment gateway for card payments and the payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Stylehaat are processed in an extremely secure environment.


Q. What is the 3D Secure Password?

The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Stylehaat.

Note: 3-D secure password has been made mandatory by the Bangladesh Bank to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.


Q. How do I pay for a Stylehaat purchase?

A. Stylehaat offers you multiple ways to pay securely. These include:

  1.       Debit and Credit Cards
  2.       Mobile banking
  3.       Cash on Delivery
  4.       EBL Skypayment
  5.       Wallets
  6.       e-Gift cards
  7.       Coupon

Question. What steps does stylehaat take to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:

When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
The ID documents help us ensure that the purchases were indeed made by a genuine card holder.


Question. What is Cash on Delivery (CoD)?

If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.

 

Kindly Note:

 

You can only make CoD payments in Bangladesh Taka. Currently, we do not accept foreign currency or demand drafts.

Due to the limitations of the courier partners we use, CoD is not yet available for all City in Bangladesh. During the checkout process, you can use our City Finder to check if the CoD facility is available for your delivery address.

The CoD facility is only available for all orders

The CoD facility is free for all orders above 999Tk.

For any COD orders below 999Tk., there is a flat inside Dhaka 35Tk. Outside Dhaka 70Tk. fee.


QR code